Thursday, 26 October 2017

How can I Recognize That My Business Website Be Complaint?

Businesses always ask us, what do they need to add on their website to make it payment gateway compliant? Here are some quick points: Products and Services Advertised

It’s very important that the business advertise and provide brief and fulfilling information about the products or services they advertise. The terms of sales should be clearly stated. Especially if it’s trial offer with continuity.  If it’s a product such as a Weightloss Product or Teeth Whitening – Ingredient list and product label should be clearly mentioned on the website. All products comply with the same MCC code or SIC code. Delivery date estimate should also be clearly stated.

Business Information
Businesses’ Permanent Establishment address and Customer Contact information must be clearly mentioned on the website. The Company’s name should be clearly identifiable to the customer. Here are a few things that are a mandate:

  • Full Name of legal entity;
  • Legal and Actual business address (the address should not be posted as a Picture or with just Google maps);
  • Registration number of the legal entity;
  • Contact phone number and email address and hours of operation;
  • Company contact details for Customer Support must be clearly displayed;
  • Return Address, in case of tangible goods;


Terms and Conditions and Policies
As a business you must provide Information regarding the law in each jurisdiction is provided for Customer. It is also very important that this is included in the checkout process allowing the opportunity to the customer to read and accept the TnCs before the secure checkout process. A procedure regarding the return of goods must be displayed. Some of the musts on a complaint website are

  • Terms and Conditions
  • Pricing and Currency
  • Refund Policy, Restocking Fees (If any)
  • Privacy Policy and Confidentiality disclaimer
  • Cancellation Policy
  • Return RMA Policy


Secure and Simple Check Out Process
It is very important that the business register for a valid and secure SSL certificate for their complaint website. TnCs, Pricing, and Currency should the same as advertised. Statement of estimated fulfillment time of the contract, shipping or handling charges and VAT must be clearly displayed. Have to have a check box to acknowledge that this is recurring transaction; Visa, MasterCard, American Express and Discover logos. The billing descriptor (as it will appear on the customer’s statement) should be displayed as well. Some of the basic details you must collect for each transaction are-

Cardholder First and Last Name
Cardholder’s Billing Address
Cardholder’s Shipping Address
Cardholder’s Phone Number
Cardholder’s Email Address

At the end of the checkout process, you must confirm the receipt of the transaction via email to the Cardholder. The business should be PCI compliant to be able to perform and continue an e-commerce Business. Learn more about PCI Compliance in future Blogs.

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How can I Recognize That My Business Website Be Complaint?

Businesses always ask us, what do they need to add on their website to make it payment gateway compliant? Here are some quick points: Produ...